Refund Policy

1. Reservations and Quotes

For products subject to cross-border quarantine, the ordering flow first creates a "reservation." No charge is incurred until we confirm quarantine feasibility, provide a quote, and you complete payment. You may request to cancel a reservation at any time before payment with no charge.

2. Product Condition and Shipping Risk

Plants are living goods, and some natural attrition during transit is normal. If you choose EMS international shipping, please note: we cannot compensate for damage occurring during EMS transit. This shipping method carries a very high risk of breakage — please review the "Ordering & Shipping" page carefully and consider this before choosing it.

If an issue arises due to our fulfillment error (such as an incorrect item or a clear mismatch with your order), please notify us through the contact form as soon as possible after receiving the shipment, and we will assist you.

3. Quarantine or Customs Rejection

If a paid order is refused entry by the quarantine or customs authority of the destination country or region, no refund will be issued. Please confirm your local regulations, import permit requirements, and the species permitted for import before placing an order. We will assist in exploring alternative arrangements on a case-by-case basis.

4. How to Request a Refund

Please contact us through this website’s contact form with your order number and the reason for your refund request, and we will confirm next steps with you as soon as possible.